Court sends notice to e-retailer for the sale of duplicate items

e-commerce portal

Due to the sale of counterfeit products the Ahmadabad Consumer Disputes Redressal Commission has issued a notice to the e-commerce giant Amazon.

A complaint related to fake products was filed by Consumer Education Research Center and its Chief General Manager Pritee Shah.

Shah had bought a pack of two Kajal pencils of a certain brand from an e-commerce portal via online payment of Rs 247. But things turned out to be completely different when she received the product as it had entirely different labelling and manufacturing and it later turned out to be a fake.

However, when Shah asked the e-retailer to notify all the customers about fake products then Amazon replied that they would offer a replacement and did not admit that the product was fake.

CERC said that the e-commerce portal has indulged in illicit trade and thus filed a complaint with the consumer disputes redressal forum. The consumer body has sought the court order which mentioned that e-commerce buyer must recall the fake products and also intimate the buyer.

Source: TOI