EAST DELHI MUNCIPAL CORPORATION

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The Municipal Corporation of Delhi (MCD) is an autonomous body that governs 8 of the 11 Districts of Delhi, in the state of Delhi, India. There is one MCD body for each zone viz North, South, East and West. East Delhi Municipal Corporation issues Birth and Death Certificates for the residence domiciled under its jurisdiction.

iconTHE CHALLENGE
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Birth and Death certificates were getting counterfeited

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Misuse of the same in admissions/jobs etc

iconTHE OBJECTIVE
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Prevent counterfeiting/duplication of certificates

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Retaining back customer’s satisfaction

iconTHE SOLUTION
Security

Security holograms were affixed on certificates

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Indicates Tampering and duplicate certificates

iconTHE RESULTS
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Complaints reduced drastically about the circulation of fake certificaets

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Delighed and
satisfied people

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