Consumer body seeks DCGI intervention against the online sale of fake products

One of the country’s leading consumer rights body CERC (Consumer Education and Research Centre) has asked the DGCI (Drug Controller General of India) to take action against a leading e-commerce firm for the sale of counterfeits from its platform.

CERC has written to DGCI to take strict and timely action into the matter. CERC has also submitted its report to the Ministry of Commerce and Industry and the Department of Consumer Affairs to take measures for the benefits of consumers and safeguard them against online counterfeit products.

CERC has requested the DCGI to ensure that the alleged online retailer withdraws all its products with incomplete labelling and inflated prices- much higher than the MRP mentioned on its website.

Secondly, the e-tailer must recall all such products sold to the consumers and must provide compensation for the same.

Thirdly, the alleged online retailer must create a transparent policy for selection of vendors and products and must take strict action in case of any violations.

Source: Economic Times