The big billion days 2018 sale by Flipkart commenced on 10th October and lasted for few days until 14th of October. Consumers were able to buy a wide range of products including electronics, appliances, fashion and much more at slashed prices. The prominent e-commerce player is taking different steps to impress its consumers. Besides this, the company has also taken a specific measure so that consumers don’t receive counterfeit products. For the same, it has launched ‘Open Box Delivery Delight’ in which customers can check for missing accessories or any other defects at the time of delivery.
Under this option, the delivery person will open the box at the time of delivery. The consumer needs to check the received goods for any physical damage or missing part. In case of an issue, the replacement or refund is initiated immediately.
The service was available at select locations for electronic products like televisions, refrigerators, microwaves, washing machines. Last year Flipkart has launched the service for washing machines and televisions.
In order to avail the service, the customer had to comply with certain terms and conditions. To purchase a product a customer had to add the product in his cart and then click the buy now option. Then the customer had to fill his delivery address and select the delivery here option. If the customer is interested in the ‘open box deliver’ he can select it further. After this, the customer had to fulfil the payment formalities.
The customer then receives the intimation that his or her product is out for delivery. The consumer must also be present at the time of delivery with a valid ID proof. If it’s a cash on delivery the customer needs to pay the delivery person with the required amount.
After the payment is done, the delivery executive will open the package right in front of the customer. Once the customer has examined the product for damages or missing parts, he can then validate the delivered product and sign the delivery receipt.
After the payment, the delivery person will open the package in front of the customer. Once the customer examines the product he can sign the delivery receipt or initiate for replacement or refund in case of any issues.
Source: MySmart Price