·         Design and implement Customer Retention Strategy and Programs for Retention activity.

·         Responsible for performance & optimization of all plans and strategies for developing business and achieving the company’s sales goals.

·         Preparing and managing monthly, quarterly, and annual budgets for the Sales Team.

·         Manage customer segmentation and set KPI’s accordingly.

·         Collaborating with customer to understand their business needs and objectives. Profiling customer-centric data.

·         Identify opportunities to grow the database, in key customer segments.

·         Effectively communicate the product value through presentations and proposals.

·         Manage the customer communication programs across multiple mediums, tracking and measuring performance and impact.

·         Understand Geography and Industry specific landscapes and trends.

·         Assists in the development of the sales plan. Prepares forecasts and KPI reporting for upper management for use in organizational planning, financial forecasting, budget setting and strategic planning.

·         Ensuring the production of regular reports on Business KPI performance.

·         Provide full visibility into the sales pipeline at every stage of development.

·         Daily Calendar planning for day’s events.

·         Coordinating with customer for repeat order/ order revision/ price revision/delivery schedule confirmation / new development etc.

·         Sharing proforma invoices to customer for order processing.

·         Preparing PO on behalf of customers as and when required.

·         Sales order management in SFDC for assigned customers and tagged customers.

·         Coordination with respective plant contact person for updates on material status.

·         Sharing dispatch details along with invoice to customers.

·         Coordinating with customers regarding material delivery confirmation and sort out any issues related with delivery.

·         Payment follows up via calls and mails. Re-sharing invoice hard copy / soft copy wherever required.

·         PCR entry against payment receipt for assigned customers and tagged customers.

·         Accessing customers B2B portals on regular basis for downloading PO, delivery schedules, payment advice and creating ASN/ WSN’s.

·         Preparing numbering details for submission to IT team wherever non-IT numbering is used.

·         Coordinate with plant for advance planning of RM and stock keeping orders.

·         Coordinating with customers regarding any complaints w.r.t material delivery, material quality etc. Case and credit notes generation in SFDC when required.