Club Factory- Chinese e-commerce has run into trouble for selling counterfeit goods on its platform. In a recent incident related to counterfeiting, a Lucknow based customer filed a police complaint about selling fake products.
The customer has filed an FIR against Club Factory and its top executives – for hatching a criminal conspiracy by advertising heavy discounts and then shipping fake items.
In November 2019, the complainant had ordered a Titan watch and Ray Ban Sunglasses at 86% and 90% discount. After receiving the alleged counterfeit, the customer reached out to Club Factory but didn’t get a clear response.
He also asked the company to send an invoice with the name of the seller, but it wasn’t provided to him. Thereafter, the customer approached both Ray-Ban and Titan to verify the authenticity of the product and cam to know that they don’t sell their products online.
The complainant also accused the company’s customer care executive of abusing and threatening him of dire consequences.
In the month of September, Delhi’s custom department had confiscated the goods imported by the company for not complying with Customs Act 2962. The officials claimed that the imported goods were wrongly tagged for business to business shipment however it was for business to consumer.